At Brownies World Skincare, we’re committed to delivering your wigs, skincare, and beauty essentials safely and on time. Please read our shipping details below to know what to expect after placing your order.
We ship to USA, Canada, New Zealand, and Australia.
1. Order Processing
- All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed after 3 PM AEST or on weekends will be processed on the next business day.
- Once shipped, you’ll receive a confirmation email with your tracking number.
2. Domestic Shipping (Within Australia)
We proudly ship Australia-wide using trusted carriers like Australia Post.
- Standard Shipping: Estimated delivery in 2–7 business days for metro areas and 5–10 business days for regional locations.
- Express Shipping: Typically delivered in 1–3 business days for metro areas.
- Free Shipping: Enjoy free standard shipping on orders over AUD 120.
- Flat Rate: Orders under AUD 120 attract a flat-rate shipping fee of AUD 9.95.
Please ensure your delivery details are correct. Brownies World Skincare is not responsible for delays caused by incorrect addresses or courier disruptions.
3. International Shipping
We offer international delivery to select countries.
- Delivery Time: 7–20 business days, depending on location and customs clearance.
- International shipping rates are calculated at checkout.
- Any import duties, taxes, or customs fees are the buyer’s responsibility.
If your country is not listed at checkout, please contact our support team for assistance.
4. Shipping for Wigs & Beauty Products
- All wigs are carefully packaged in protective boxes to maintain their shape and texture.
- Skincare and beauty products are sealed for freshness and hygiene.
- For hygiene reasons, once wigs or beauty products have been opened or worn, they cannot be returned unless faulty.
5. Order Tracking
- Once your parcel is dispatched, you’ll receive a tracking number via email.
- You can track your order directly on the courier’s website.
- If you haven’t received your order within the expected timeframe, contact us at support@browniesworld.com with your order number.
6. Delays & Exceptions
While we do our best to meet all delivery estimates, occasional delays may occur due to:
- High order volumes during sales or holidays
- Courier or weather disruptions
- Customs clearance for international orders
We’ll keep you updated on any significant shipping delays.
7. Returns & Exchanges
Please refer to our Returns Policy for details on returns and exchanges.
- Due to hygiene standards, wigs, skincare, and cosmetic items can only be returned if unused, unopened, and in their original packaging, unless the product is faulty.
- For faulty or incorrect orders, return shipping will be covered by Glamsbybrownies.
8. Contact Us
If you have any questions about your delivery or shipping fees, our friendly customer care team is here to help.
Email: browniesworldskincare@gmail.com
Location: Perth, Western Australia